Customer Service Representative / Office Assistant

Company: Element Heating and Cooling
Location: Twin Falls
Posted on: July 15, 2025

Job Description:

Job Description Job Description Are you a dynamic individual with a passion for customer service? Do you thrive in a fast-paced environment and enjoy multitasking? If so, we want you to join our team at Element Heating & Cooling as a Customer Service Representative / Office Assistant! Position: Customer Service Representative / Office Assistant Location: Twin Falls, ID Schedule: Monday - Friday, 8:00 AM - 5:00PM Compensation: Starting pay of $16-$20 per hour (DOE) Benefits: - Comprehensive benefits package including medical, dental, vision, and hearing coverage. - 401(k) matching (4%) to help you plan for your future. - Paid holidays and vacation time to ensure work-life balance. About Us: At Element Heating & Cooling, we pride ourselves on delivering exceptional service and maintaining a welcoming atmosphere for our customers. We are looking for a motivated team player to help us keep our operations running smoothly and efficiently. Key Responsibilities: - Answer incoming calls and direct them to the appropriate department. - Assist walk-in customers with their inquiries and needs. - Maintain the front office and ensure a clean, organized workspace. - Perform data entry into our customer database and dispatching software. - Scan and file important documents efficiently. - Collect customer payments and assist with light dispatching duties. - Schedule service calls and help prioritize the service schedule. - Support customers with preventive maintenance (PM) plans. - Collaborate with other departments as needed to ensure seamless operations.

Keywords: Element Heating and Cooling, Twin Falls , Customer Service Representative / Office Assistant, Customer Service & Call Center , Twin Falls, Idaho