Mobile Service Technician
Location: Twin Falls
Posted on: January 13, 2022
Beginning in 1968 HYTORC has established itself as the worldwide
leader in hydraulic and pneumatic torque wrench manufacturing, and
has become the most trusted name in the industry. Over our 50 year
history we have focused on engineering new technologies while
building a 24/7 service network. Our mission : to make industrial
bolting simpler, more precise and more reliable. Whether we're
helping to cap the Gulf oil leak in the bottom of the ocean or
reaching for the sky in erecting the new World Trade Center, we
provide a myriad of industries with better bolting solutions.
General Purpose Using the service vehicle to expand our presence in
the assigned territory; creating and maintaining customer
relationships, managing customer tool repair and calibration needs
and serving as a technical consultant addressing various
Essential Duties and Responsibilities
Travel throughout your territory to call on regular and prospective
customers to solicit and perform, repair, and calibration needs and
provide technical consultation. Initiate contact with prospective
customers to grow new business.
Combining technical experience with company training, address
customer needs and issues including troubleshooting and maintenance
of mechanical, hydraulic and manual tools, pumps and equipment.
Adhere to company processes, procedures, safety standards and
schedules with respect to daily activities including scheduled
repairs and calibrations, cold-calling to prospective customers and
other territory assignments as directed by the Branch Manager
Provide required reporting to Branch Manager as to schedule
updates, tasks completed, market information and activity reports
detailing weekly accomplishments.
Work with Branch Manager and service team members, engineers and
customers to meet the growing day-to-day repair requirements.
Strive to meet goals and Key Performance Indicators as outlined by
the Branch Manager
Provide support as needed to territory managers for growth of sales
and service opportunities
Checks tools for safety decals and safe operating features and
maintains an accurate schedule and record of maintenance.
Assist in familiarizing and training customers on tool operation
Demonstrates orientation toward excellent customer service by
conducting daily activities, communications and interactions in a
cooperative, positive and professional manner.
Completes all necessary paperwork for repairs and calibrations
Responsible for checking in inventory to ensure that parts and
tools are available for customers.
Maintain accurate inventory records, including detailed quarterly
inventories of all parts and equipment.
Ensure vehicle conforms to safety standards by following through
with scheduled repairs and maintenance
This position requires travel throughout the assigned territory to
call on regular and prospective customers to repair and calibrate
tools. These repairs and calibrations are performed in the service
area of the company vehicle.
High School diploma
3+ years of hands-on mechanical/technical experience
Self-motivated and driven to succeed.
Experience with a proven track record in customer satisfaction.
Excellent technical, communication, organizational and presentation
Clean and valid driver's license.
A safe, preferably covered, space at or near your home to keep the
Computer Skills Necessary
Basic Microsoft Outlook, Word, Excel
Be able to lift or move up to 75 pounds,
Keywords: HYTORC, Twin Falls , Mobile Service Technician, Engineering , Twin Falls, Idaho
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