Wholesale Phone Sales Manager

Company: NAPA Auto Parts
Location: Twin Falls
Posted on: June 15, 2022

Job Description:

Job DescriptionSUMMARY OF JOB PURPOSE:This position is responsible for overseeing the general business management for an assigned NAPA Wholesale Center, achieving maximum market penetration, driving wholesale growth, and increasing sales and profitability by creating a superior customer experience. A person in this position provides daily leadership to all wholesale personnel and establishes a work experience that promotes the NAPA culture and enables NAPA to be the dominant parts supplier in the market.

ESSENTIAL FUNCTIONS*:

• Establish and maintain good relations with NAPA wholesale customers.
• Monitors wholesale operational performance on a daily, weekly, monthly, and yearly basis.
• Works and communicates with Regional Manager to establish initiatives and business plans for the wholesale operations.
• Builds a wholesale team that consistently delivers high levels of customer service and business results.
• Coaches wholesale team to achieve success in outlined metrics.
• Implement appropriate sales practices such as greeting telephone customers, demonstrating product knowledge, and ability to quickly understand customer's needs.
• Maintain customer satisfaction by serving all customers, securing right part, and resolving customer issues.
• Maintain point of sale computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store's pricing methods.
• Provide sales support functions by processing salespersons' stock orders and ensuring good appearance of wholesale office.
• Maintain accurate invoicing, transaction records and matching proper parts with customer needs.
• Follow ordering procedures as outlined by management. QUALIFICATIONS:
  • Previous retail and wholesale sales experience preferred.
  • High school diploma, or equivalent, preferred.
  • Capable and willing to become ASE certified within first year.
  • 3+ years parts experience preferred.
  • Excellent ability to handle 3+ orders at a time, whether by phone call or online order.
  • Extensive buyout and sourcing knowledge, looking in books and different catalogs—utilizing resources effectively, tech lines, sourcing hard to find parts, etc.
  • Excellent attention to detail and accuracy as well as ability to multitask and is self-motivated.
  • Excellent understanding of all wholesale handling positions.
  • Ability to achieve quotas regularly; proficient in achieving goals and KPIs set by Dyna Parts.
  • Proficient people/leadership skills.
  • Excellent understanding/adherence to Dyna Parts' standard operating procedures and sound decision-making capability.PHYSICAL & OTHER REQUIREMENTS:
    • Capable of lifting and moving merchandise of up to 25 pounds.
    • Excellent planning, organization, and problem-solving skills.
    • Ability to sit, stand and/or walk for entire work shift.
    • Ability to speak clearly, listen attentively, and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing.
    • Ability to use basic office machines such as personal computer, telephones, copy machine, fax machine and scanner.BENEFITS:We offer a variety of benefits that include medical, dental, vision, short-term disability, long-term disability, life and AD & D insurance, flexible spending account, health savings account, both 401(k) traditional and 401(k) Roth retirement plan, PTO, and paid holidays.Benefits Information Disclaimer:The benefits information provided on this site is provided for informational purposes only. Not every benefit listed above is applicable to every employee as some benefits apply only to full-time employees and others have a minimum hour requirement.
      
      *The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position. The individual will be required to follow any other instructions and to perform any other job-related duties as required by his/her supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform each task proficiently. "Ability" means to possess and apply both knowledge and skill.This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable accommodation. This document does not create an employment contract, implied or otherwise. The Company maintains "at will" employment. This job description is subject to review, and may be revised or updated at management's discretion.
      
      

Keywords: NAPA Auto Parts, Twin Falls , Wholesale Phone Sales Manager, Executive , Twin Falls, Idaho