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Branch Manager, Parts & Service

Company: Western States Equipment Co
Location: Twin Falls
Posted on: July 6, 2019

Job Description:

ESSENTIAL FUNCTIONS:

* Supervises Parts & Service employees. Performs annual performance reviews and determines compensation increases. Administers discipline; has authority to hire and terminate employees.

* Manages annual budget. Updates and revises budget yearly in accordance with company guidelines. Manages expenses.

* Oversees assigned Parts & Service branch. Effectively communicates business goals, provides resources and direction, and ensures goals are met. Leads branch to meet or exceed all budgeted goals and assigned Caterpillar objectives in alignment with corporate strategy.

* Plans, organizes, directs, staffs and manages Parts & Service operations in assigned branch.

* Analyzes and monitors financial statements and initiates changes as necessary.

* Grows Western's position in the markets it serves. Evaluates customers' expectations and demands and analyzes Western's ability to meet those expectations and demands. Evaluates Western's position as it compares to competitors. Anticipates customer needs and offers services as needed to keep customers from going to the competition. Works with employees' to ensure customer needs are being met.

* Works with the Corporate Safety Director and employees to provide a safe and productive work environment.

* Maintains a high level of customer relations and responds to customer inquiries and resolves customer complaints in conjunction with Advisors

* Ensures warranty, service policy, and goodwill is addressed and processed within company guidelines. Works with Advisors and Foreman to manage work in progress and ensures timely closing of work orders.

* Manages consistent processes to ensure a consistent customer experience with other branches.

* Manages branch Parts & Service operations to meet or exceed all key performance indicators and company goals.

* Develops training plans for Parts & Service branch employees.

* Resolves employee and work group problems. Ensures Supervisors/ Foreman work effectively with their employees and are capable of creating a highly engaged workforce. Coaches Supervisors/Foreman on employee issues as needed. Treats all employees fairly and consistently.

* Evaluates tool needs and ensures purchases are completed correctly according to Western State's guidelines.

* Promotes and manages all customer care standards.

* Actively cares and advocates safety at Western States. Promotes and manages safety at Western States. Ensures employees, vendors, and customers have a safe work environment. Adheres to and manages all applicable safety policies, procedures and standards.

* May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.

* Works within and promotes corporate vision, mission, and values of the organization.

* Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

* Ability to occasionally travel overnight.

* Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.

* Ability to set and manage priorities.

* Proficient in the use of Microsoft computer products or other comparable systems required.

* Ability to learn and be proficient in dealer specific business systems and various other software applications.

* Ability to develop and maintain effective working relationships with others.

* Consistent attendance.

EDUCATION AND EXPERIENCE:

* Proof of high school diploma or General Education Degree (GED) required.

* Associates Degree from an accredited vocational school preferred.

* Five years applicable Heavy Equipment experience performing related tasks required.

* Three years of supervisory experience required.

* Proof of driver's license and acceptable driving record.

* Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

* Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.

* Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

EqualOpportunityEmployerDescription

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

PayTransparencyPolicyStatement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.

Keywords: Western States Equipment Co, Twin Falls , Branch Manager, Parts & Service, Executive , Twin Falls, Idaho

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