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Customer Service Representative

Company: C3/CustomerContactChannels
Location: Twin Falls
Posted on: January 13, 2021

Job Description:

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!Job Description* Professionally handle a high volume of incoming calls* Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above* Ability to utilize and navigate multiple systems simultaneously* Resolve customer issues via one call resolution guidelines and/or escalated process* Meet or exceed company and client performance metrics* Responsible for call disposition and account notes as required* Ability to accept and embrace changes within the current business environmentQualifications* 1+ years of experience in customer service preferred* Stable work history* Strong detail orientation and excellent communication/listening skills* Ability to pass all skill assessments* Ability to pass a drug screen and background check* Strong decision making and ability to demonstrate empathy* Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime* Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs* Meet all attendance and dependability requirements#cbIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Keywords: C3/CustomerContactChannels, Twin Falls , Customer Service Representative, Hospitality & Tourism , Twin Falls, Idaho

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