Customer Service Representative
Company: C3/CustomerContactChannels
Location: Twin Falls
Posted on: January 13, 2021
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Job Description:
Company OverviewJoin us on our mission to elevate customer
experiences for people around the world. As a member of the Everise
family, you will be part of a global experience company that
believes in being people-first, celebrating diversity and
incubating innovation. Our dedication to our purpose and people is
being recognized by our employees and the industry. Our 4.5/5
rating on Glassdoor and our shiny, growing wall of Best Place to
Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their
uniqueness and strengths. With 13 centers around the world and a
robust work at home program, we believe great things happen when we
work with people who think differently from us. Find a job you'll
love today!Job Description* Professionally handle a high volume of
incoming calls* Thoroughly and efficiently gather customer
information, assess and fulfill customer needs and educate
customers where applicable regarding products and services listed
above* Ability to utilize and navigate multiple systems
simultaneously* Resolve customer issues via one call resolution
guidelines and/or escalated process* Meet or exceed company and
client performance metrics* Responsible for call disposition and
account notes as required* Ability to accept and embrace changes
within the current business environmentQualifications* 1+ years of
experience in customer service preferred* Stable work history*
Strong detail orientation and excellent communication/listening
skills* Ability to pass all skill assessments* Ability to pass a
drug screen and background check* Strong decision making and
ability to demonstrate empathy* Schedule flexibility to include
weekends, evenings, possible holidays and occasional overtime*
Highly developed sense of integrity, commitment to customer
satisfaction and ability to identify customer needs* Meet all
attendance and dependability requirements#cbIf you've got the
skills to succeed and the motivation to make it happen, we look
forward to hearing from you. Become a FAN today, and be on your way
to a rewarding career!
Keywords: C3/CustomerContactChannels, Twin Falls , Customer Service Representative, Hospitality & Tourism , Twin Falls, Idaho
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