Customer Service Specialist

Company: Homestyle Direct
Location: Twin Falls
Posted on: June 23, 2022

Job Description:

Talent Equity Group is looking for Customer Service Specialists to join Homestyle Direct, a provider of home delivered meals for over 25 years to home bound, medically fragile participants on state Medicaid waiver programs across the continental US.This is a full-time career opportunity located on-site at Twin Falls, Idaho.Homestyle Direct's Mission StatementIt is our desire to provide healthy well-balanced meals, fully cooked and fast frozen, delivered in a prompt and courteous manner. We wish to enrich the lives of people we serve in body, mind, and spirit.ResponsibilitiesYou will promote member satisfaction, our CSS's are the voice of the company. We are looking for a hard-working, self-motivated individual with a great positive attitude on life. They must be reliable, have strong verbal and written communication skills, and the ability demonstrating great empathy.

• Complete monthly customer service calls
• Answer inbound phone calls
• Onboard new member, educating them on our program
• Record specific notes based on conversations in database for quality assurance reviews
• Work with Excel spreadsheets
• Communicate important information with team and departments
• Follow company-wide policy and procedure manualsQualifications
  • Strong communication skills
  • Ability to multitask in a fast-paced environment
  • Ability to type 40 wpm or higher
  • MS Excel - intermediate skills
  • Dependable, responsible, coachable, self-efficient
  • Bilingual - English / Spanish applicants encouraged

Keywords: Homestyle Direct, Twin Falls , Customer Service Specialist, Hospitality & Tourism , Twin Falls, Idaho