Customer Service Representative (Remote)

Company: Conduent
Location: Twin Falls
Posted on: August 4, 2022

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Virtual Customer Experience Associate Conduent Business Services - VirtualStarting pay rate is $16.00 an hour.After training the pay increases to $17.00 an hour.Training is Monday through Friday.Work Shift will be assigned after training which may include a weekend day.Plenty of growth opportunities within the healthcare team!Health benefits for you and your family including medical, dental, and vision.Paid time off.Would you enjoy being part of a team that makes a difference in peoples lives?Do you love helping people solve complex problems and delivering solutions?Join our virtual Customer Experience team!About the Customer Experience Associate roleAs a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers needs, and answering their questions. You will manage a high volume of incoming calls from customers while navigating through multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients success.A few of the questions you may receive as a healthcare call center advocate are the following:

• Can you tell me how much a medicine is going to cost on my plan?
• Do you know if this service is covered with my plan?RequirementsWere looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

• Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
• Excellent communication skills
• Must type at least 25 wpm
• Keyboarding and software proficiency
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED or college degree
• Successful completion of background check is required for this positionEquipment and workspace requirements
  • We will provide you with a computer and equipment
  • You must have high-speed internet connection.
  • Must be able to hardwire your work computer directly to your home modem via ethernet
  • Must have a quiet workspace Below is what youll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
  • Apply to the role and provide your basic profile information (2 minutes)
  • Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
  • Complete a typing test (2 minutes)
  • Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)For the typing test and assessment you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for "public computers near me". Once you access to a computer, you can login to your account and complete the application process. If you do not complete all the steps we will send you an email reminder. If you dont hear from us please check your spam folder for messages from the recruiting team.Be part of the futureAre you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!About ConduentThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment. Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.#Remote44Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Keywords: Conduent, Twin Falls , Customer Service Representative (Remote), Hospitality & Tourism , Twin Falls, Idaho