Agriculture Customer Service Representative (Twin Falls, ID)

Company: Wilbur-Ellis Company
Location: Twin Falls
Posted on: March 15, 2023

Job Description:

DescriptionAre you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!
For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!
General Purpose and Scope of Position:
This position plays a critical role on the operations team, supporting order processing, inventory management, and overall warehouse performance. This position is tasked with providing outstanding customer service and is a key liaison between sales, operations, suppliers, and customers.
Additionally, this position provides clerical assistance in order processing and inventory management.
Key Skills and Abilities Include:

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• High School Diploma or equivalent required - Associate or Bachelors's Degree preferred
  
• Proficiency with technology and software, including Microsoft Office and Windows applications. Proficiency with Enterprise Resource Planning (ERP) software is preferred, training will be provided
  
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy
  
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
  
• Mobility to move freely across uneven terrain both indoors and outdoors safely
  
  Key Personal Attributes Include:
  
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  • Strong interpersonal and effective communication skills for interaction with customers and fellow employees across verbal, written and all media (phone, e-mail, text) formats.
    
  • The ability to maintain a positive and professional working relationship with peers, management and support resources
    
  • Maintains a constant commitment to teamwork and exemplary customer service
    
  • Ability to take initiative and work independently with minimal supervision
    
  • Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
    
  • Ability to respond professionally to common inquiries or concerns from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
    
  • Reads, writes and speaks the English language fluently
    
    Specific Responsibilities and Key Deliverables Include:
    
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    • Work closely with the Warehouse Manager to ensure smooth business and warehouse operations
      
    • Utilize JD Edwards (Enterprise Resource Planning (ERP) software), Microsoft Office, and other online platforms to perform daily duties (monitor and process sales orders, shipping documents, invoicing, and payment collection)
      
    • Responds to inquiries and emails from customers, clients, suppliers, and other stakeholders in a timely, accurate and appropriate manner
      
    • Assist with inventory management including the purchasing and receiving of products as well as daily/quarterly movement counts
      
    • Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
      
    • Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needs
      
    • Assist the Sales Team in accurate customer pricing and quickly resolve any inquiries or concerns
      
    • Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support
      
    • Supports Sales and/or Operations Manager as requested
      
    • Exemplify compliance with company policies and procedures within the office and support the warehouse in remaining compliant with local, state, and federal regulations
      
    • All other duties as required
      
      
      Compensation and Benefits:
      
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        In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $16.97 - $21.49 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
        
        
        
        If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!
        
        COMPANY CULTURE
        Wilbur-Ellis is a company you can be proud to call your employer
        Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
        Wilbur-Ellis is for and about people
        Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
        Wilbur-Ellis invests in the industry's best workforce
        Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
        Customer Service Representative Twin Falls ID Idaho Agriculture JD Edwards ERP System Customer Service Representative Twin Falls ID Idaho Agriculture JD Edwards ERP System Customer Service Representative Twin Falls ID Idaho Agriculture JD Edwards ERP System Customer Service Representative Twin Falls ID Idaho Agriculture JD Edwards ERP System
        
        
        Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Wilbur-Ellis Company, Twin Falls , Agriculture Customer Service Representative (Twin Falls, ID), Hospitality & Tourism , Twin Falls, Idaho