Athletic Trainer/DME Field Service Rep (Twin Falls, ID)
Company: Enovis
Location: Twin Falls
Posted on: May 27, 2023
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Job Description:
Job Description:We are seeking a dedicated and talented
individual with a passion for patient care in an orthopedic setting
and background in Durable Medical Equipment to join DJO as a Field
Service Representative in the Twin Falls, ID area. This is a great
opportunity to work in a clinical setting for the leader in
orthopedic bracing with brands such as DonJoy, Aircast, Procare,
and Exos. Don't miss this great opportunity to start your career
with an industry leader!JOB RESPONSIBILITIESResponsible for proper
measuring and application, education on appropriate use/care, and
providing accurate information to patients and Health Care
practitioners (HCPs) on expected outcomes resulting from the use of
orthopedic soft goods, functional bracing, bone growth stimulation,
and all other Enovis products as prescribed by physicians/HCPs at
the orthopedic practice.Coordinates patient care for follow-up
brace fitting appointments, as necessary.Provides routine customer
service to patients, physicians, physician assistants, and other
clinical staff following established policies and
procedures.Provides comprehensive account management and
effectively manages day-to-day service operations for
stock-and-bill programs customized for clinical orthopedic
practices.Supports inventory management, including organizing and
tracking inventory, participating in required audits of inventory,
and managing defective product returns and exchanges.Participates
in education of customer clinic staff on how to appropriately
handle, document, and reissue products in the case of defective
products.Manages product mix of Enovis manufactured versus
non-Enovis products to designated/identified level.Ensures accurate
completion of appropriate forms and documentation through Enovis'
secure automation platforms for delivery to the appropriate billing
department, following all necessary compliance and regulatory
processes, as well as applicable Enovis policies and
procedures.Responsible for verifying patient insurance benefits
using available real-time automation tools, including
pre-authorization of claims and/or upfront collection of patient
deductible and coinsurance amounts, as required by individual
insurance contracts and/or by Enovis policy and procedure.Collects
patient out-of-pocket costs for services rendered/products provided
using automated business transaction tools within Company
guidelines.Works within customer Electronic Medical Record (EMR)
systems, when available, to access appropriate patient information
required for Enovis billing, as well as to read and understand
medical records.Maintains professional and technical knowledge of
relevant payor rules.Serving as the face of Enovis, builds and
maintains effective relationships with clinic staff at varying
levels.Responsible for educating clinical staff members, as
applicable, on Field Service policies and procedures.Escalates
complex customer questions, issues, and problems to RSM, RSSM, or
to a more seasoned FSR, when appropriate.Serves as a liaison
between the customer and the Enovis/Distributor Partner (DP) Sales
Team.Participates in Business Reviews to report activity and
performance of the clinic and/or territory.Responsible for
achieving metrics and KPIs, as set forth by management, to ensure
customer performance and efficiency comply with applicable Enovis
agreements/contracts.Participates in continuing education required
to maintain all relevant certifications and/or licensure.Maintains
professional and technical knowledge of relevant Enovis products,
corresponding documentation (e.g., Product Inserts, Manuals,
Promotion Materials, etc.), and Company policies and
procedures.Demonstrates commitment to the Enovis Compliance &
Ethics Program, the Code of Business Conduct, the AdvaMed Code of
Ethics, and all applicable regulations, policies, and
procedures.Adheres to all internal Corporate Compliance guidelines,
OIG, and government healthcare regulations, regulatory policies and
procedures, policies and procedures set forth by the applicable
clinic and/or hospital administration, and Privacy and Security
standards (i.e., HIPAA) in accordance with government agency
requirements.Treats Protected Health Information (PHI) with the
strictest confidentiality in accordance with HIPAA standards and
Enovis policies and procedures.Other duties as
assigned.QUALIFICATIONSMinimum of 1 year of experience in a
hospital, healthcare facility, clinic, or physician's office, or as
an independent contractor working directly in the care of the
orthopedic patient, or related experience preferred.Demonstrated
patient care experience required.Clinical rotation or internship
strongly preferred.Experience dealing with multiple physicians in a
high-volume clinic a plus.Holds an active license with the Idaho
Board of Athletic Trainers (IBAT).Holds and maintains a Board of
Certification (BOC) in Athletic Training. American Board for
Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic
Fitter, Physical Therapy Certification, Orthopedic Technology
Certification, BOC Physical Therapy Certification, or Orthopedic
Technology Certification may also be considered.Previous experience
with inventory management programs and/or EMRs a plus.Demonstrated
experience with the application of soft goods/functional bracing
preferred.Must satisfy third-party credentialing requirements to
gain access to hospital accounts.Must possess a valid Driver's
License and current automobile insurance.TRAVELMay require travel
up to 75% of the time, but overnight travel is not
required.Frequent time spent traveling in car to customer
accounts.Must be willing to travel to various local clinic sites,
using own transportation, upon request as dictated by
territory.WORK ENVIRONMENT & PHYSICAL DEMANDSField based (i.e.,
physician's offices, hospitals, clinics, etc.).This job involves
potential exposure to airborne and bloodborne pathogens.Physical
Demands: Must frequently lift and/or move up to 20 pounds. Office
deskwork requiring sitting, walking, using phone and
computer.Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
ABOUT DJO GLOBALDJO Global is a leading global developer,
manufacturer and distributor of high-quality medical devices that
provide solutions for musculoskeletal health, vascular health and
pain management. Our products address the continuum of patient care
from injury prevention to rehabilitation after surgery, injury or
from degenerative disease, enabling people to regain or maintain
their natural motion. Our products are used by orthopedic
specialists, spine surgeons, primary care physicians, pain
management specialists, physical therapists, podiatrists,
chiropractors, athletic trainers and other healthcare
professionals. In addition, many of our medical devices and related
accessories are used by athletes and patients for injury prevention
and at-home physical therapy treatment. Product lines include rigid
and soft orthopedic bracing, hot and cold therapy, bone growth
stimulators, vascular therapy systems and compression garments,
therapeutic shoes and inserts, electrical stimulators used for pain
management and physical therapy products. Our surgical division
offers a comprehensive suite of reconstructive joint products for
the hip, knee and shoulder. Our products are marketed under a
portfolio of brands including Aircast , Chattanooga, CMF , Compex ,
DonJoy , ProCare , Exos , Dr. Comfort , DonJoy Performance and DJO
Surgical.For additional information on the Company, please visit
.DJO is a growing subsidiary of diversified technology leader
Colfax CorporationEOE AA M/F/VET/DisabilityAll qualified applicants
will receive consideration for employment and will not be
discriminated against on the basis of race, religion, color,
national origin, sex, protected veteran status, disability, or any
other basis protected by federal, state or local laws.
Keywords: Enovis, Twin Falls , Athletic Trainer/DME Field Service Rep (Twin Falls, ID), IT / Software / Systems , Twin Falls, Idaho
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