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Service Attendant

Company: Western States CAT
Location: Twin Falls
Posted on: June 4, 2021

Job Description:

The Service Attendant maintains, prepares and inventories heavy rents, sales, and used equipment in the yard. This role requires a valid driver's license with ability to obtain a CDL, proven customer service skills, and operation knowledge of light construction equipment.


  • Instructs customer on proper use and safety procedures. Loads and unloads machines on customer transportation.
  • Maintains organization and appearance of the yard.
  • Completes documents for shipping and receiving equipment.
  • Inspects machines upon customer return for damage, abuse, fuel levels and all attachments.
  • May assist other technicians with minor repairs or maintenance on returned machines.
  • Washes, details, and touches up machines upon return as needed to maintain proper appearance.
  • Completes final check of customer equipment before it leaves the yard.
  • Steam cleans equipment and components on request; keeps steam-cleaning area clean and free of all debris.
  • Maintains neat and organized attachment inventory.
  • Delivers and picks equipment as needed.
  • Maintains the tool room. Loans equipment to technicians. Inventories tools. Schedules repairs for tools with outside vendors.
  • Assists with shop cleanup.
  • Handles all public and internal inquiries in a prompt and friendly manner.
  • Adheres to all customer care standards.
  • Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
  • May accomplish training and serve as a Green Belt in support of Western State's Six Sigma program.
  • Work within and promote corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.


  • Proven customer service skills.
  • Knowledge and use of usage and operation of light construction equipment.
  • Knowledge and use of Microsoft computer products or other comparable systems required.
  • Ability to develop and maintain effective working relationships with others.
  • Consistent attendance and timeliness.
  • Ability to work overtime with little or no notice.


  • Proof of high school diploma or General Education Degree (GED) required.
  • Associates Degree from an accredited vocational school preferred.
  • Previous industry experience preferred.
  • Excellent driving record and valid driver's license required with the ability to pass CDL requirements.
  • Must be able to communicate (speak, read, comprehend, write in English).


  • Must be able to walk and stand for long periods of time along with sitting, repetitive stair climbing, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, twisting, pushing, pulling, leaning and twisting.
  • Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
  • Must be able to meet all safety requirements for applicable safety policies.
  • Exposure to extreme temperatures and environment.
  • Exposure to high noise level.
  • Exposure to fumes.

Keywords: Western States CAT, Twin Falls , Service Attendant, Other , Twin Falls, Idaho

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