Sr Customer Assistance Representative

Company: Enterprise Rent-A-Car
Location: Twin Falls
Posted on: June 9, 2021

Job Description:

Overview

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is available as a part-time position at our Twin Falls location! The role starts at $14.00 per hour.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs by offering additional products
• Type up rental contracts at the counter inside the rental terminal
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required (proof of graduation required at interview)
• Meet either of the following requirements:
• Two years of college plus six months of customer service experience, or at least two years of previous customer service experience.

• If you have a minimum of 2 years of college: In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military.

• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work 40 hours per week.

Keywords: Enterprise Rent-A-Car, Twin Falls , Sr Customer Assistance Representative, Other , Twin Falls, Idaho