Patient Relations Specialist
Company: St. Luke's Health System
Location: Twin Falls
Posted on: June 16, 2022
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Job Description:
Overview:
St. Luke's Health System in Twin Falls is seeking a Patient
Relations Specialist to join our Risk Management team. -Position
SummaryUnder general supervision, the Patient Relations Specialist
will facilitate, review and resolution of patient grievances in a
systematic, timely and effective manner.
Responsibilities:
Facilitates timely and appropriate grievance reviews. Refers
complex grievances to higher level.Follows current organizational
policies/procedures and state/federal regulations with respect to
the investigation and resolution of patient grievances. Performs
process analysis and improvement functions as needed.Collaborates
with Risk Management as needed to investigate and respond to
clinical care grievances.Maintains appropriate documentation
related to patient grievances and performs basic data analysis.
Assists with coordination of financial transactions, e.g., account
holds, adjustment request referrals, reimbursements, payments to
other providers as appropriate and in consultation with Risk
Management.Develops and maintains excellent relationships with the
organization's Medical Staff, Clinical and Non-Clinical Leadership,
Staff and Contracted Services as well as patients and patient
representatives.Provides assistance and consultation to internal
stakeholders including the organizations Medical Staff, Clinical
and Non-Clinical Leadership, Staff and Contracted Services in
resolving difficult situations. Works collaboratively with Risk
Management.Performs other duties and responsibilities as
assigned.
Qualifications:
Education: Bachelor's degree or 4 years of experience.Experience: 1
year of experience in a customer service and/or dispute resolution
role.
Why St. Luke's:
A strong, talented staff is at the heart of St. Luke's Health
System. We are the state's largest employer with more than 15,000
employees and a medical staff of more than 1,800 physicians and
advanced practice providers. We're proud of our people who deliver
skilled, compassionate care every day, and are looking to add
dedicated individuals who will continue this same tradition of
excellence. -About Twin FallsLocated in Southern Idaho, just under
two hours from Boise, Twin Falls offers four distinct seasons and
is best known for Shoshone Falls - "Niagara of the West" - and
bountiful outdoor adventures. Adventure seekers here can enjoy
whitewater rafting, kayaking, rock-climbing and BASE jumping from
Perrine Bridge. Twin Falls has a thriving agriculture-based
economy, which powers its reputation as a preferred location for
food science, production and processing companies. Local schools
receive strong support from the community in both academics and
sports, while also enriching the community's arts and culture
scene. With a low crime rate, good schools and endless
opportunities for the outdoor enthusiast, you'll find Twin Falls is
unhurried, unspoiled and unassuming. -Learn more about what the
Magic Valley has to offer you:City of Twin Falls - Perrine Bridge -
Shoshone Falls - Snake River Canyon Rim Trails - Dierkes Lake -
Idaho Heritage Museum - Herrett Center for Arts and Sciences -
Orpheum Theatre - Faulkner Planetarium - Twin Falls Parks and Rec -
Twin Falls Golf Club -- Farmer's Market -- Pomerelle Ski Resort --
Balanced Rock - City of Rocks - Thousand Springs - Magic Valley
Symphony - Sawtooth National Forest - - -*St. Luke's is an equal
opportunity employer and does not discriminate against any person
on the basis of race, religion, color, gender, gender identity,
sexual orientation, age, national origin, disability, veteran
status, or any other status or condition protected by law.
Keywords: St. Luke's Health System, Twin Falls , Patient Relations Specialist, Other , Twin Falls, Idaho
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