Customer Service Center Specialist I (Bilingual in Spanish Preferred)
Company: First Federal Savings Bank
Location: Twin Falls
Posted on: March 16, 2023
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Job Description:
Essential Duties and Responsibilities Provide professional
customer service to all calls and emails received by the
bank.Participate in creating a positive work environment.Respond to
inquiries concerning customer information adhering to all bank
regulations and internal policies, including the Right to Financial
Privacy Act, Customer Identification Policy, and Pretext Calling
Policy.Investigate and resolve customer issues and effectively
communicate to the appropriate party.Continually develop and
maintain a working knowledge of internal policies and procedures to
effectively help all customers via telephone or email. Refer
customers to appropriate personnel within the bank for problem
resolution.Process check orders, telephone transfer request, travel
notices and alerts.Provide an array of services for customers based
on their requests and properly manage situations that require
special handling.Keep abreast of all products and services offered
by the bank to service customers and answer questions.Continually
look for products and services that will help customers obtain
their financial goals.Document referrals and recommendations in
Connections.Complete Verifications of Deposit and SSI verification
requests.Monitor and log Reg D Excessive Transaction activity and
send appropriate communication to customers.Enter and update
Alternate Addresses and make sure the appropriate customer
notification is sent.Process Returned Mail according to procedures
defined by each department for processing of returned
items.Retrieve and respond to secure and unsecure messages.Assist
with Online Banking and Bill Payment issues and changes.Provide
input and assist with department meetings.Maintain an organized and
efficient work area.Attend required training and provide
information to department staff as appropriate.Comply with internal
audit requirements.To perform all job duties and maintain
compliance with all banking acts, laws and regulations applicable
to your job function.Non-Essential Duties and ResponsibilitiesMay
perform other duties such as complete cash orders for branches,
complete garnishments and levies and report within the proper time
schedules, order department and corporate office supplies.Review
and monitor various reports for branches.Assist in writing
department policies and procedures.Qualifications RequiredA High
School diploma or equivalent is required. Familiarity with PC
including the use of a PC keyboard, mouse and number pad. An
intermediate level knowledge of Microsoft Office Suite products to
include a working knowledge of Word and Excel.Physical Requirements
and Working ConditionsSitting for extended periods of time,
requires close visual acuity and the ability to work and operate
computer applications and equipment including copy machine,
telephone, scanner or other basic business equipment.The job is
within the normal office cubical environment range.Qualifications
PreferredOne year of banking experience to include knowledge of
banking products and services, and/or one year of customer
service/call center experience.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: First Federal Savings Bank, Twin Falls , Customer Service Center Specialist I (Bilingual in Spanish Preferred), Other , Twin Falls, Idaho
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