ITSM Developer I

Company: Idaho State Job Bank
Location: Twin Falls
Posted on: March 16, 2023

Job Description:

ITSM Developer I at Old Dominion Freight Line in Twin Falls, Idaho, United States Job Description Assist with configuration, development, implementation, and maintenance of IT Service Management system. Also assisting with and supporting the portals that enhance end-user capability and drive utilization of ITSM, as well as improving processes that lead to the successful delivery of IT services. Primary Responsibilities + Assist in configuration and development of customer solutions on the IT Service Management platform + Assist in development of custom applications on the IT Service Management platform + Assist with Development/Maintenance of customer facing portal(s) to enhance utilization + Assist with Implementing/Maintaining cross platform integrations + Assist with research/analysis of data to proactively identify improvements (Continuous Service Improvement) + Assist with process improvement using workflows, business rules, and capabilities + Assist with Design/Development/Maintenance of Service Catalog + Support the teams and business units to define efficiency needs and assist in taking vision from idea to roadmap and implementation + Assist with Discovering/Mapping current state and future state processes + Maintain and document all system configurations, logs and work instructions + Work with support teams across IT to identify root cause of ITSM system issues + Assist leadership to audit the activities of Incident, Service, Change, Problem, Major Incident, and Knowledge for compliance with policies, standards, and procedures. + Participate in training and documentation targeting both IT staff, and end-users + Assist with performing process mapping of existing and new processes for review to identify potential challenge s + Assist with performing application maintenance/upgrade cycles in accordance with defined Change Management practices + Assist with operational/administrative activities as needed + Assist with planning and performing bi-annual platform upgrades + Assist with all testing efforts during update sets, and platform upgrades Job Qualifications Education: + Bachelor's degree, preferred. + ITIL Foundations certification, required. + ServiceNow Certified System Administrator certification, preferred. + Knowledge of the ITIL Framework and Agile/Scrum methodology is a plus Experience: + Prefer 1 year of successful ITSM and /or EPM software development experience, preferably with ServiceNow + JavaScript development experience + Industry related process design certifications are a plus. + Familiari To view full details and how to apply, please login or create a Job Seeker account

Keywords: Idaho State Job Bank, Twin Falls , ITSM Developer I, Other , Twin Falls, Idaho