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Repair Coordinator

Company: Smith Power Products Inc.
Location: Twin Falls
Posted on: August 8, 2019

Job Description:

Repair Coordinator - Heavy Duty Truck Service Writer

  • Normal work schedule is Monday through Friday, but some weekend work may be required.
  • Salary depending on experience, opportunities for advancement.
  • Relocation Package available to quailifed candidate.
  • Inside position, heated in the winter and air conditioned in the summer
  • The successful applicant will receive a full range of benefits.
  • Paid vacation.
  • 10 Paid holidays
  • Medical, dental, vision
  • Short term disability
  • Life insurance
  • 401K. We have a position available for a Service Repair Coordinator for our heavy duty truck and mining department in Elko Nevada. If you have at least 3 month experience in customer service, or have a background related to equipment service, and enjoy working with people, we have the job for you. Essential Duties
    • Good Communication and people skills to interpret customer's needs.
    • Schedule Service requests from Field Service Manager.
    • Monitoring Technician schedules and availability
    • Work with parts and service manager to quote jobs
    • Travel with or without the field service manager to customer sites to keep up on asset tracking and look for other potential parts or labor opportunities
    • Utilize computer systems for entering and updating customer orders, maintaining accurate inventory, and closing invoices to customer.
    • Work with the highway service manager and approved vendors to schedule and follow through on equipment repairs
    • Work with the off-highway service manager to ensure best policies and practices are getting back to the techs for administration ease and tech growth
    • Handles parts procurement for Field Service Technicians.
    • Must be able to use the computer to write accurate, descriptive and clear repair orders for work to be performed.
    • All other duties as assigned. Responsibilities
      • Monitor Technician schedules and availability.
      • Ability to work as part of a team.
      • Ability to learn company internal systems, like "Anita" for payroll and invoicing.
      • Assist with smooth flow of required paperwork, and schdeuling, and work completetion.
      • Keep Service Manager updated on customer complaints, technician problems, and logistical issues. Qualifications
        • High school diploma.
        • College degree or certification of completion form a trade school is perferred, but not required.
        • 3 Year's experience in heavy truck related industry is preferred, but not required.
        • Must have a good personality, with strong communication and customer service skills.
        • Must have general knowledge of computer programs and skills
        • Must be able to pass pre-employment drug screen and background check. Come and join the Smith Power Products team, a family owned and family oriented business in operation since 1952. Smith Power Products is located Close to the Elko Airport, next to the Ruby Mountains, which are famous for hiking, hunting, fishing, cross country skiing, side by side riding trails, and all other outdoor activities. Come and work where the West meets fun.

          Apply below by attaching resume or Jerry Kinyon for more information at

Keywords: Smith Power Products Inc., Twin Falls , Repair Coordinator, Other , Twin Falls, Idaho

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