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PM Server

Company: McNeill Hotel Company
Location: Twin Falls
Posted on: August 27, 2019

Job Description:

SUMMARY: This position is responsible for ensuring that all guests are served to brandstandards in the restaurant/dining areas. Displaying the highest standards of hospitality andwelcome to be demonstrated at all times within any food and beverage areas. Follows customerservice guidelines to ensure high standards of quality in delivering guest satisfaction.What's it in it for you:PTO (Paid vacation after 1 year of service)401kMedical/Dental/Vision insurance optionsShort and long-term--disability optionsEmployer paid life insurance with additional coverage optionsEmployee Travel ProgramESSENTIAL DUTIES AND RESPONSIBILITIES:Greets guests and presents them with a menuInforms guests about the special items for the day and menu changes if anyTake food and beverage orders from the guestIssuing receipts, accepting payments, return the changePerforming basic cleaning tasks as needed or directed by supervisorUsing POS system to place orders along with any special requirements made by theguestCommunicate with the guests and provide assistance regarding any questions orconcerns they may haveServe food and beverage to the guestObserve guests to ensure their satisfaction (i.e. Refills, ready for check, etc)Adhere to grooming and appearance standards consistentlyUnderstand and communicate menu itemsWork alongside the kitchen staff to ensure customer needs are being metPositive communication with all members of each department within the hotelMust understand the rule of product rotation to keep food products fresh andminimize spoiling.Responsible for stocking and replenishing food items and suppliesBeverage stations offering alcoholic beverages must be manned at all times duringan event. At no time is a guest permitted to serve themselvesPatron's ID's must be checked before serving-- -- -- -- -- -- --o A valid issued state, district, territorial, possession, provincial, national or-- -- -- -- -- -- -- --other equivalent driver's license-- -- -- -- -- -- --o A state issued ID with photo and date of birth or valid passpor-- -- -- -- -- -- --o Military ID card with photo and date of birthMust complete Alcohol Training, i.e. Brand Alcohol Awareness such as ServSafe, TIPSOther duties as assigned by supervisor or managementQUALIFICATIONS:Education/Experience: High School Diploma or GED equivalent.Previous serving experience preferredSkills:Teamwork orientedAn innate sense of urgencyAbility to read, write, and speak the English languageWorking Conditions:Will be required to work nights, weekends and holidaysWill be required to work in a fast-paced environmentWill be exposed to cleaning agents and chemicalsRELATIONSHIPS:Internal: General Manager, Assistant General Manager, Front Office Manager, Peers,and Field Operations at the corporate levelExternal: Guests - To provide customer servicePHYSICAL/COGNITIVE ACTIVITIES:This description of physical and mental activities is not intended to describe essential jobfunctions. Rather, its purpose is to give the job applicant a feel for the physical and mentalactivities of the job to the end that an applicant with a disability can determine whether he orshe will be able to do this job either with or without accommodations.--The major responsibility in this position is to assist the Housekeeping Department withtransporting items for cleaning and preparing the property's linen supply. This personmust understand the practices, techniques and technologies required in the work theyare performing or monitoring.--While performing the duties of this job, the employee is frequently required to stand; walk;sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance andstoop, kneel, crouch, or crawl, talk and hear. The employee is occasionally required to usesense of smell. Specific vision abilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and ability to adjust or focus.A significant portion of time will be spent moving about the hotel and frequent lifting andcarrying up to 50 pounds.--This job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.JB.0.00.LN

Keywords: McNeill Hotel Company, Twin Falls , PM Server, Other , Twin Falls, Idaho

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