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It Operations And Support Technician

Company: Idaho Department of Correction
Location: Twin Falls
Posted on: June 4, 2019

Job Description:

IT Operations and Support Technician Salary $16.00 Hourly Location Twin Falls, ID Job Type Full Time Department Health District 5 Job Number 01489 Closing 5/24/2019 11:59 PM Mountain Description To provide on-going technical support and training on hardware and software resources for end-users; perform related work. Example of Duties Provides standard and non-standard technical support to end-users in response to specific requests. Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems; provides training on hardware and software for end-users; performs and supports testing and documentation activities. Documents operational problems; reads and understands technical material; communicates with vendors, users, and other IT staff. This position may work independently or as part of a team and requires general supervision. Minimum Qualifications Some knowledge of computer trends, software, capabilities, and terminology; computer hardware and software installation, and troubleshooting. Experience identifying and resolving computer and system problems including compatibility conflicts, application operations, and hardware malfunctions; supporting users in the use of application software; communicating and coordinating with vendors, users, and other IT staff. Supplemental Information This job family delivers, manages, and monitors information services and operations. It analyzes problems or malfunctions to ensure timely resolution. Positions in this family also participate in the coordination of corrective actions as appropriate, document problems and their resolution, and ensure the operational integrity of all changes to the operating environment. *Benefits may not be applicable for temporary or seasonal positions. 01 01707 - MQ 1 of 4Describe how you have obtained some knowledge of computer trends, software, capabilities, and terminology. Help: Typically gained by valid IT certification OR at least six months of work experience where advising others in this area was a predominant duty of the job. 02 01707 - MQ 2 of 4Describe how you have obtained some knowledge of computer hardware and software installation, and troubleshooting.Help: Typically gained by successful completion of college or vocational-technical courses, in-service training, or vendor-sponsored training equivalent to 80 hours of classroom instruction in the installation and troubleshooting of computer hardware and software installation OR at least six months of work experience where installing and troubleshooting computer hardware and software was a predominant duty of the job. 03 01707 - MQ 3 of 4Describe your experience identifying and resolving computer and system problems including compatibility conflicts, application operations, and hardware malfunctions. Help: Typically met by at least six months of full-time work experience identifying and resolving computer and system problems including compatibility conflicts, application operations, and hardware malfunctions. 04 01707 - MQ 4 of 4Describe your experience supporting users in the use of application software, and communicating and coordinating with vendors, users, and other IT staff. Help: Typically met by at least six months of work experience supporting users in the use of application software, and communicating and coordinating with vendors, users, and other IT staff. Required Question Agency State of Idaho Address 304 North 8th Street Boise, Idaho, 83720

Keywords: Idaho Department of Correction, Twin Falls , It Operations And Support Technician, Professions , Twin Falls, Idaho

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