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Loss Prevention Agent

Company: WinCo Foods
Location: Twin Falls
Posted on: November 14, 2019

Job Description:

Apply on Company Website Loss Prevention Agent WinCo Foods Twin Falls, ID Posted 22 hours ago Apply on Company Website About Us Join our Winning Team today and start your ownership journey! WinCo Foods is a family of 20,000+ employee-owners, with 126 grocery stores and our own distribution and transportation network operating across 10 states in the American West, Pacific Northwest and Southwest. As the Low Price Grocery Leader we believe that we make the lives of our customers and employee-owners better and we do it by focusing on the people and communities where we operate. WinCo Foods began in 1967, in Boise, ID, under the name Waremart, operating stores under the name until 1999, when the name was changed to WinCo Foods, short for Winning Company. In 1985, after a group of senior employees purchased a majority interest in the company, they made the momentous decision to give WinCo Foods employees a real ownership stake. The WinCo Foods Employee Stock Ownership Trust (ESOP) was born, creating what has now become the third largest Employee-Owned company in the United States. Today, WinCo Foods is well known and beloved for its everyday low-prices and engaged employee-owners across our service areas, encompassing 126 stores throughout Washington, Idaho, Nevada, California, Oregon, Utah, Arizona, Texas, Oklahoma and Montana. Here's the best part: The day you start at WinCo Foods is the day you start building your ownership stake! (available at most locations, check the locations Summary Plan Description) Providing for your future self - While you may not think so today, the WinCo Foods ESOP is a path to financial security. Think about this: to date, we have more than 500 millionaire employee-owners, with hundreds more close behind! The formula is simple: work hard and the better you do, the better your location does. The better your location does, the better the company does. The better the company does, the better our ESOP does. You get an annual gift of stock equaling 20% of what you make each year. After six years, it's all yours, no matter what. (ESOP available at most locations, check the locations Summary Plan Description) You can own a grocery store! How cool is that? Work hard, stay focused and it may just support you for the rest of your life! In addition, WinCo Foods also offers great Healthcare at very low cost, career advancement opportunities, paid vacation and sick leave, and competitive wages. So what are you waiting for? Apply now! Overview Job Summary Responsible for overall Loss Prevention activities related to the prevention, apprehension and prosecution of shoplifters. Consistently provides world class customer service to internal and external customers. Assist company Loss Prevention staff conducting various investigations. Assist store management with security and safety issues. Performs other related work. Typical Duties and Responsibilities - Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. - Detects, apprehends and prosecutes shoplifters. - Prepares and submits reports involving investigations and Loss Prevention (LP) matters. - Researches and archives general liability incidents via C.C.T.V. - Participates in internal company investigations. - Testifies at legal and court proceedings on behalf of the company. - Works with local, state and government agencies regarding company matters. - Participates in maintenance of loss prevention and safety programs. - Conducts loss prevention audits. - Detects, investigates and reports hazardous workplace incidents and issues. - Provides store support by promoting loss prevention and safety awareness. - Provides LP training to store staff. - Identifies and troubleshoots C.C.T.V. equipment. - Collaborates with loss prevention Field Technicians regarding C.C.T.V. equipment. - Maintains loss prevention office and equipment to established standards. Requirements Education: - High School Diploma or equivalent Experience: - Recognizing the required criteria to determine what constitutes shoplifting. - Demonstrating good judgment when responding to difficult situations or individuals. - Providing excellent verbal, written and interpersonal communications skills in a work setting. - Documenting work and customer service activities. - Applying strong analytical and problem solving abilities. - Prioritizing and executing tasks in a high-pressure environment. - Demonstrating initiative and self-direction. - Working effectively in a team oriented environment. Ability to: - Consistently provide world class customer service to internal and external customers. - Work 10-12 hour shifts, with open availability in a 24/7 operation; including night, weekends and holidays. - Develop proficiency with WinCo's C.C.T.V. equipment, locks and door hardware. - Sit for extended periods of time. - Perform all tasks efficiently and accurately with confidentiality, honesty and integrity. - Obtain State or Local certifications as required. - Must be 18 years of age or older. - Travel daily within a defined geographic area to assigned locations. - Perform other duties as assigned or needed. Machines and Equipment Operated: - Office machines (computer terminal, copier/ scanner, 10-key, fax machine, telephone etc.). - C.C.T.V., DVR and digital camera equipment. The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary. EEO/Inclusivity As WinCo Foods continues to grow, our diversityfrom our variety of perspectives and wide range of experiencesis essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Keywords: WinCo Foods, Twin Falls , Loss Prevention Agent, Professions , Twin Falls, Idaho

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