Donor Services Representative
Company: Grifols
Location: Twin Falls
Posted on: June 19, 2022
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Job Description:
For more than 75 years, Grifols has worked to improve the health
and well-being of people around the world. We are a global
healthcare company that produces essential plasma-derived medicines
for patients and provides hospitals and healthcare professionals
with the tools, information and services they need to deliver
expert medical care. Donor Services Representative GENERAL PURPOSE:
Provide Donor Services and support by maintaining an exceptional
level of professionalism and customer service. This may include
greeting donors and visitors that enter the center. Ensure new
donors possess the correct documents in order to complete the
registration process and receive the appropriate health teaching
bulletins; manage customer flow by providing information to donors
and directing them to sign in on the eQue consoles and / or proceed
to their respective waiting areas. Coordinate internal and external
donor recruitment efforts including use of Social Media and
maintain efficient donor flow within the center to minimize thru
put times. ESSENTIALS OF THE JOB: Greet donors and visitors as they
come into the Biomat Plasma Center and guide them to where they
need to be. Maintain professional atmosphere by requesting people
sit and wait for their names to be called or until their names
appear on the screen to prevent people stand and blocking areas.
Manage donor flow within the center by assisting New Donors to
ensure they have the needed identification and paperwork before
signing in. Directing Return Donors to an open eQue kiosk and
ensure they return to the correct waiting areas. Assist donors with
eQue questions and issues as needed. Answer questions donors may
have about the donation process, how best to utilize the Citi Card,
scheduling their next appointment(s), etc. Ensure a professional
image of the facility by ensuring common areas remain free from
debris, organizing magazine racks if utilized, restocking marketing
materials, etc. Promote, explain and recruit for Specialty programs
by providing general information and answering questions about the
programs offered, qualifications for the programs and associated
fee schedules. Utilize Social Media to enhance customer
satisfaction by sending tweets regarding waiting times, special
offers, promotions, etc., with the goal to help regulate and create
a consistent donor flow. Monitor Twitter, Plasma Center's Facebook
page and other Social Media platforms to identify areas of concern,
identify disgruntled customers and alert management as needed to
help circumvent customer service issues and reduce the number of
complaints to corporate. Responding to questions, complaints and
customer concerns under the direction of Center Management or the
Social Media Specialist. Look for ideas, stories, blogs and donor
profiles to provide fresh content to the Plasma Center's Facebook
page. Chat with donors, provide feedback to Center Management based
on donor conversations and work with Center Management to
constantly look for ways to improve. Coordinate and assist as
needed with donor promotions, announce special center events,
foster International Plasma Awareness Month, attend public events
outside the center to educate and recruit donors as they occur.
Identify research and suggest advantageous advertising
opportunities. Request W9, set up vendors and request contacts for
advertising venues we pursue under the direction of Center
Management. Provide the Marketing department feedback on
competitors recruiting efforts including ads, fees etc. Provide
feedback to Plasma Operations Corporate Team regarding the
effectiveness of digital marketing. Educate and encourage donors to
utilize the company website www.grifolsplasma.com to make
appointments. Educate and encourage donors to complete customer
surveys and provide feedback to help improve overall customer
satisfaction. Ensure Plasma Center's ad on Craig's List is update /
renewed weekly. Thank donors and visitors for coming to Biomat
Plasma Center. Assist as needed. OTHER-ESSENTIAL FUNCTIONS OF THE
JOB Education Requirements: High school degree and experience in
management and / or marketing. Experience Requirements :
Supervisory experience and 2 years customer service experience is
preferred. Other Essential Knowledge : Must be customer
service-oriented with mature interpersonal skills. Must be flexible
and possess the ability to work on several tasks at the same time.
Must be creative, friendly and outgoing with strong communication
skills. Have the ability to think outside the box. Contacts:
Internal - Donors, Center management, Corporate External. -
Vendors, advertising agencies, local colleges Direct Work of
Others: Provide guidance to other center personnel regarding
customer service Decision Making: Under direction by Center
Management and Corporate Marketing department Challenges: Maintain
a positive and professional demeanor at all times when while
managing donor complaints Working Conditions: Standing, walking
bending 90% of the time. Occasional lifting of objects 25 to 40
lbs. Stressors: Multi-tasking, meeting deadlines, dealing with
donor complaints EEO Minorities/Females/Disability/Veterans CLK789
#biomatusa Learn more about Grifols Req ID: 452407 Type: Indefinido
tiempo completo Job Category: Plasma - Personal centro de
donaci--n
Keywords: Grifols, Twin Falls , Donor Services Representative, Sales , Twin Falls, Idaho
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