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Bilingual Call Center Customer Service Rep.

Company: Kickback Points L L C
Location: Twin Falls
Posted on: January 15, 2022

Job Description:

Job Description BILINGUAL CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Overall Responsibility To provide accurate, friendly, and service minded attention to phone customers in a team setting. Provide customer service to customers that require bilingual assistance. This position is Part Time/Full Time with possible weekend hours scheduled. Job Description: To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations /programs. Obtain client information by answering phone calls, while providing excellent customer service. Key Tasks and Responsibilities: --- Provide bilingual customer service by speaking conversational Spanish and English --- Provide excellent customer service --- Apply appropriate actions to effectively control a call --- Escalate when necessary, adjust tone and etiquette to accommodate customer --- Enrolling cards --- Transferring cards --- Updating customer information in database --- Looking up card balances --- Keeping track of, organizing and using provided information to perform efficiently --- Maintain communications equipment by reporting any problems --- Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures --- Update job knowledge by studying new program descriptions and participating in educational opportunities --- Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects. --- Work efficiently with team members --- Other duties as assigned Skills and Attributes --- Availability for weekend shifts --- Great customer service skills --- Attention to detail --- Good understanding of written and oral communication --- Problem solving skills --- Data entry/basic computer skills Education and Job Experience Requirements --- High School Diploma or GED equivalent preferred --- Call Center experience preferred Hours and Pay Rate: Full time employees are scheduled 40 hours per week Monday-Friday Part time employees are scheduled up to 25 hours per week Monday-Friday. This is a more schedule flexible position. 10.50-11.50 per hour D.O.E. PERKS: Great PTO Plan Medical Insurance Health Savings Account (HSA) - on applicable health plans Life Insurance 401 K Savings Plan and Contribution Matching Bonusly Employee Rewards and Recognition Platform Employee Discounts Access to Learning Platforms Wellness Program Supplemental Programs ABOUT KRS KRS is locally owned and operated. Over the past 21 years, our business has grown to be a national leader in developing and managing customer rewards programs all across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 21 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales. KRS recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide our retail clients with cutting-edge products and services they need to serve their customers. As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.

Keywords: Kickback Points L L C, Twin Falls , Bilingual Call Center Customer Service Rep., Other , Twin Falls, Idaho

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