Customer Service Representative
Company: Genuine Parts Company
Location: Twin Falls
Posted on: September 30, 2024
|
|
Job Description:
SUMMARY:Under close supervision, the Customer Service
Representative is responsible for accurately fulfilling customer
orders and managing incoming customer calls.
JOB DUTIES:--- Responds to basic customer inquires regarding
products, provides quotes, and handles order entry.--- Places
customer orders via telephone, fax, email, electronic methods, or
walk in (counter sales).--- Influences Motion Industries' gross
profit through negotiating the sale price and purchase price,
within certain parameters.--- May adjust non-contract customer
pricing to meet the demands of the customer based on competition,
while maximizing the profit for Motion Industries.--- Builds
customer relationships to drive repeat business by relating to the
customer and drive process improvements.--- Orders items to ensure
appropriate inventory levels are maintained for customers.--- May
place orders without approval for orders up to $5,000 per line and
$10,000 per purchase order.--- Responsible for sourcing products in
branch inventory, distribution center inventory or supplier
inventory.--- Determines the most cost effective shipping method
for customer orders.--- Partners with Account Representatives to
ensure customer satisfaction.--- Expedites backorders. May pull
inventory and prepare order for shipment to customer.--- May handle
customer returns.--- Performs other duties as assigned.
EDUCATION & EXPERIENCE:Typically requires a high school diploma or
GED and zero (0) to three (3) years of related experience or an
equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:--- Reliability, organization, and
attention to detail required.--- Strong communication skills
including written, verbal, and listening.--- Ability to multi-task
and time management skills required.--- Moderate computer skills,
including information processing, communicating internally and
externally via email, using business systems and searching
capabilities to find products on the internet.--- Product knowledge
is preferred.
COMPANY INFORMATION:Motion Industries offers an excellent benefits
package which includes options for healthcare coverage, 401(k),
tuition, reimbursement, vacation, sick, and holiday pay.Not the
right fit? -Let us know you're interested in a future opportunity
by joining our Talent Community on or create an account to set up
email alerts as new job postings become available that meet your
interest!GPC conducts its business without regard to sex, race,
creed, color, religion, marital status, national origin,
citizenship status, age, pregnancy, sexual orientation, gender
identity or expression, genetic information, disability, military
status, status as a veteran, or any other protected characteristic.
GPC's policy is to recruit, hire, train, promote, assign, transfer
and terminate employees based on their own ability, achievement,
experience and conduct and other legitimate business reasons.
Keywords: Genuine Parts Company, Twin Falls , Customer Service Representative, Sales , Twin Falls, Idaho
Click
here to apply!
|